PCIN.net Update

You can read Problems with Dell Tech Support - Part 1 here.

So, my replacement Axim came, and I immediately noticed that the case had a couple of scratches. No big deal, I thought. I can handle that. But there are 2 small scratches on the screen, and I won’t accept that. I haven’t even used the thing yet. So now my second replacement is bad and needs to be replaced. I emailed the escalation specialist directly, so we’ll see how fast I get a response.

For those just tuning in:

• my original Axim had the screen go bad
• I received a replacement and the audio jack didn’t work on it.
• Now my third one has scratches on the screen before I’ve even used it.

Unbelievable!