I work as an IT Manager at a hospitality company. As is the case with many companies, IT is seen as an expense. We make money from the attractions, restaurants, and hotel. The less money that is spent on IT, the better. Well, thankfully there are sorts of free/open source options out there. One that we just came across but will try soon, is Spiceworks. It seems to be an all-in-one helpdesk/inventory management/network management software package.