IT managers want to tell end users one thing: We are not the enemy.
“IT has a reputation for being aloof, geeky and non-communicative. I don’t want to do anything to make that any worse,” says Kerry Miller, network engineer at First Victoria National Bank in Victoria, Texas. Miller says he carefully weighs user requests for technology or services so as not to further alienate the community he serves. Sometimes the technology request doesn’t address a critical business need, poses a security risk or exceeds the limits of the IT budget, but he is certain to clearly articulate why a request must be denied. “If you just tell them ‘no’ without a detailed reason, it adds to their suspicions that we really are ‘Network Nazis,'” he says.