AOL Settles Case Over Tactics to Keep Customers

From the New York Times:

Averting a court battle over how it has handled the exodus from its Internet dial-up service, AOL has agreed to make it easier for its remaining customers to leave as part of a $3 million settlement with 48 states and the District of Columbia.

The resolution, announced Wednesday, was driven by a deluge of complaints from AOL customers who said they had tried to close their accounts, only to be thwarted in their attempts or discover they were still being billed for services they thought had been canceled.

The outcry led to a multistate investigation that would have culminated in a lawsuit if AOL, based in Dulles, Va., had not agreed to a settlement, said David M. Tiede, a deputy attorney general in California.

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