The death of a loved one is never easy, but death in the digital age can create knotty problems that add to the anguish.
Just ask Roger van Oosten.
“My father had a niche Internet business,” he says. “When he died last year at 71, he left no provision for the business. I couldn’t access his accounts or pay suppliers, and I couldn’t shut the business down. People run their lives through Outlook, but I couldn’t access that either, so I couldn’t reach his customers to inform them that he’d died.”