Scripture, Meet the Web: Placing Limits on 24/7

From the New York Times:

And on the seventh day, online retailers rested. At least some of them.

Consumers have grown to expect around-the-clock pampering from Internet merchants, who have been pushed by rivals to offer customer service even on weekends and to remedy site glitches immediately, no matter when they happen.

But this trend is being bucked by some electronic retailers – many with religiously observant owners and executives who leave their sites up and running on their Sabbath, but do not complete orders, work on the site or otherwise do anything to help customers. And despite an increasingly competitive environment and ever more demanding customers, they say their businesses have not suffered.

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