Online answers, if all else fails

From the New York Times (via International Herald Tribune):

When David Sarokin finishes his day job as an environmental scientist in Washington, he heads home to a second batch of questions.

He is one of several hundred humans who work for Google, answering questions from users who are not satisfied with their results from the automated engine that made Google famous.

The queries that users bring to Google Answers (answers.google.com) touch on all parts of life but usually cannot be reduced to a few key words.

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