Someone I know was having problems with their computer, and they ended up having a copy of their registry being restored and so they had to reinstall a bunch of things. But they couldn’t get Norton Antivirus 2005 installed. I tried everything I could. I removed registry entries, I deleted the folders that were there, I rebooted dozens of times, but everytime I went to install it, the process would fail. As I did a search on the Symantec web site, I came across document 2005033108162039:
Symantec has a program that removes the programs listed at the beginning of this document from your computer when Windows Add/Remove programs does not work. This program is called SymNRT. SymNRT works with Windows 98, Windows Me, Windows 2000, and Windows XP. Do not use SymNRT unless Windows Add/Remove programs cannot uninstall your supported program.
The removal tool works with the following programs:
- Norton AntiVirus 2004, 2004 Professional, 2005, 2005 3 user
- Norton Internet Security 2004, 2004 Professional, and 2005
- Norton Internet Security Anti-Spyware Edition 2005
- Norton SystemWorks 2004 and 2005
- Norton AntiSpam 2004 and 2005
- Norton Personal Firewall 2004 and 2005
- Norton Ghost 2003 and 9.0
- Norton Password Manager 2004
I used the tool, rebooted, and then when I tried to reinstall the software it worked perfectly. Obviously there was something left over somewhere that was causing the process to fail. It’s a handy tool that you can download directly from the Symantec FTP site.