If you’ve spent even a little time in the tech support biz, you’re bound to have a list of special aggravations that drive you crazy on a semi-regular basis. Like users who deny all responsibility for the ‘mysterious’ appearance of unsupported software on their machines. Or the executive who insists on telling you what’s causing a connectivity problem and demands you implement a fix immediately–even though the actual culprit is something else altogether.
You can download the PDF at http://techrepublic.com.com/5138-10589-5679809.html
While there, you can also read the discussion forum or add your own peeve.