{"id":99,"date":"2005-01-04T13:08:35","date_gmt":"2005-01-04T18:08:35","guid":{"rendered":""},"modified":"2015-09-14T08:07:43","modified_gmt":"2015-09-14T12:07:43","slug":"customer_service_the_hunt_for_a_human","status":"publish","type":"post","link":"http:\/\/pcin.net\/update\/2005\/01\/04\/customer_service_the_hunt_for_a_human\/","title":{"rendered":"Customer Service: The Hunt for a Human"},"content":{"rendered":"<div class=\"entry\">\n<p>From <a href=\"http:\/\/www.nytimes.com\/2004\/12\/30\/technology\/circuits\/30serv.html?ex=1262408400&amp;en=b148bc2e844b6599&amp;amp;amp;ei=5090&amp;partner=rssuserland\">NYT<\/a>:<\/p>\n<blockquote><p>Try to reach customer service at Amazon.com to fix a problem with an order and you will encounter one of the most prominent and frustrating aspects of the Internet era: a world devoid of humans. Not only is there no telephone number on Amazon&#8217;s Web site, but the company makes a point of not including one. Instead, customers are asked to fill out an online form and wait for a response.<br \/>\n&#8216;It&#8217;s incredibly annoying,&#8217; said Ellen Hobbs of Austin, Tex., whose frustration has led her to publish Amazon.com&#8217;s customer support number at her own Web site (<a href=\"http:\/\/clicheideas.com\/amazon.htm\">clicheideas.com\/amazon.htm<\/a>). &#8216;They haven&#8217;t invested the kind of money in helping you solve problems as they have in selling you things.&#8217; In December alone, some 1,100 people visited Ms. Hobbs&#8217;s site.<\/p><\/blockquote>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>From NYT: Try to reach customer service at Amazon.com to fix a problem with an order and you will encounter one of the most prominent and frustrating aspects of the Internet era: a world devoid of humans. Not only is there no telephone number on Amazon&#8217;s Web site, but the company makes a point of &#8230;<\/p>\n","protected":false},"author":1977,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[2],"tags":[],"class_list":{"0":"post-99","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-computer-news","7":"anons"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"http:\/\/pcin.net\/update\/wp-json\/wp\/v2\/posts\/99","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/pcin.net\/update\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/pcin.net\/update\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/pcin.net\/update\/wp-json\/wp\/v2\/users\/1977"}],"replies":[{"embeddable":true,"href":"http:\/\/pcin.net\/update\/wp-json\/wp\/v2\/comments?post=99"}],"version-history":[{"count":0,"href":"http:\/\/pcin.net\/update\/wp-json\/wp\/v2\/posts\/99\/revisions"}],"wp:attachment":[{"href":"http:\/\/pcin.net\/update\/wp-json\/wp\/v2\/media?parent=99"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/pcin.net\/update\/wp-json\/wp\/v2\/categories?post=99"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/pcin.net\/update\/wp-json\/wp\/v2\/tags?post=99"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}