{"id":862,"date":"2006-07-05T10:41:37","date_gmt":"2006-07-05T14:41:37","guid":{"rendered":"http:\/\/www.pcin.net\/update\/index.php\/2006\/07\/05\/aol-said-if-you-leave-me-ill-do-something-crazy\/"},"modified":"2015-09-14T08:07:49","modified_gmt":"2015-09-14T12:07:49","slug":"aol-said-if-you-leave-me-ill-do-something-crazy","status":"publish","type":"post","link":"http:\/\/pcin.net\/update\/2006\/07\/05\/aol-said-if-you-leave-me-ill-do-something-crazy\/","title":{"rendered":"AOL Said, ‘If You Leave Me I’ll Do Something Crazy’"},"content":{"rendered":"
\n

From the New York Times<\/a>:<\/p>\n

“You’re going to listen to me.”<\/p>\n

This was the taunting command of an AOL customer service representative who sounded like a jailer twirling his keychain. The customer on the phone wanted to complete his business, but the person on the other end of the phone did not share a sense of urgency.<\/p>\n

It is fitting that the customer service representative’s wish to be heard has been fulfilled on a scale he never anticipated.<\/p>\n

When Vincent Ferrari, 30, of the Bronx, called AOL to cancel his membership last month, it took him a total of 21 minutes, including the time spent on an automated sequence at the beginning and some initial waiting in a queue. He recorded the five minutes of interaction with the AOL customer service representative and, a week later, posted the audio file on his blog, Insignificant Thoughts (insignificantthoughts.com\/2006\/06\/13\/cancelling-aol\/).<\/p>\n

Shortly thereafter, those five minutes became the online equivalent of a top-of-the-charts single.<\/p><\/blockquote>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

From the New York Times: “You’re going to listen to me.” This was the taunting command of an AOL customer service representative who sounded like a jailer twirling his keychain. The customer on the phone wanted to complete his business, but the person on the other end of the phone did not share a sense …<\/p>\n","protected":false},"author":1977,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[2],"tags":[],"class_list":{"0":"post-862","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-computer-news","7":"anons"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"http:\/\/pcin.net\/update\/wp-json\/wp\/v2\/posts\/862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/pcin.net\/update\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/pcin.net\/update\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/pcin.net\/update\/wp-json\/wp\/v2\/users\/1977"}],"replies":[{"embeddable":true,"href":"http:\/\/pcin.net\/update\/wp-json\/wp\/v2\/comments?post=862"}],"version-history":[{"count":0,"href":"http:\/\/pcin.net\/update\/wp-json\/wp\/v2\/posts\/862\/revisions"}],"wp:attachment":[{"href":"http:\/\/pcin.net\/update\/wp-json\/wp\/v2\/media?parent=862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/pcin.net\/update\/wp-json\/wp\/v2\/categories?post=862"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/pcin.net\/update\/wp-json\/wp\/v2\/tags?post=862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}