Monthly archives: March, 2005

Dell Sued For The Old Bait-and-Switch

From InternetNews.com: Two Dell customers in California have filed class-action lawsuits against the company for what their lawyers call bait-and-switch marketing tactics. San Francisco residents Rosemary M. Weber and Jonathan V. Holtzman say they got a bum deal when it came to ordering through Dell’s catalogue. Both complained they had been pressured by salespeople with …

Shoppers Find Less Satisfaction Online

From PC World: As customers’ expectations rise, giants like Amazon and EBay are finding it harder to keep people happy. A new study has found that customer satisfaction with online shopping plummeted during the last holiday season. While some experts note that such dissatisfaction is often the result of rising expectations, others suggest that companies …